Campaigns — Terms & Conditions

1. What Campaigns is

Campaigns lets you send outbound messages to your own contacts — such as past and upcoming guests, owners and team members — through the channels you have connected to primehost.ai. You choose the audience, the content and the timing. primehost.ai provides the tooling and delivery.

2. Eligibility

• You must have an active primehost.ai account or partner agreement in good standing.
• The person accepting these terms must be authorised to bind your organisation.
• Campaigns must be enabled per workspace; acceptance applies to that workspace.

3. Your responsibilities

• You are the sender and the controller of the contact data and message content you use.
• You confirm you have a valid legal basis — consent where required — to contact each recipient for the purpose of the campaign.
• You will honour opt-out and unsubscribe requests promptly and will not re-add contacts who have opted out.
• You will comply with applicable law, including the GDPR and the ePrivacy/electronic marketing rules of each recipient's country.
• You will comply with the rules of each channel you use, including WhatsApp Business, SMS carrier and booking-platform policies (for example message templates, opt-in requirements and content restrictions).
• You will keep your content accurate, identify yourself as the sender, and not misrepresent primehost.ai.

4. Prohibited use

Campaigns may not be used to send:

• unsolicited bulk messages or purchased/scraped contact lists;
• misleading, deceptive, defamatory, discriminatory or unlawful content;
• messages to recipients who have withdrawn consent or opted out;
• content unrelated to your hospitality business, or third-party advertising on behalf of unrelated brands;
• sensitive personal data, payment card data or credentials.

5. AI-assisted content

Campaign content may be drafted with AI assistance. You remain responsible for reviewing and approving everything sent from your workspace. AI output can contain errors; do not send content you have not reviewed.

6. Data protection roles

For Campaigns, you act as data controller for your contacts and primehost.ai acts as processor on your instructions, under our data processing terms and our Privacy Policy. Message content, delivery status and engagement data are processed to operate the feature and provide reporting.

7. Fees, limits and delivery

Channel and messaging fees charged by third-party providers (for example WhatsApp or SMS carriers) may apply in addition to your primehost.ai subscription. We may apply sending limits, rate limits or queueing to protect deliverability and platform stability. Delivery depends on third-party networks and is not guaranteed.

8. Suspension

We may pause or disable Campaigns for your workspace if we reasonably believe these terms, channel policies or applicable law are being breached, or if sending activity threatens platform integrity. Where practical we will notify you first.

9. Liability and indemnity

You are responsible for the campaigns you send. To the extent permitted by law, you will indemnify primehost.ai against third-party claims, regulatory fines and channel penalties arising from your campaign content, audience selection or lack of a valid legal basis. Our liability is governed by the limitations in your primehost.ai agreement.

10. Changes and governing law

We may update these terms and will ask for renewed acceptance where changes are material. These terms are governed by Greek law, with the courts of Athens, Greece having jurisdiction, unless your existing agreement states otherwise.

11. Contact

Questions about these terms: info@primehost.ai.
PRIMEHOST.AI, Tsamadou 6, Athens, 10683, Attica, Greece.