Question 1

How does primehost.ai integrate with my PMS?

Accepted Answer

primehost.ai connects directly to your Property Management System through secure API integrations. We support major platforms like Hostaway, Guesty, Hostify, Hosthub, Lodgify, and Hostfully. Once connected, the AI automatically syncs your property data, reservations, and guest information in real-time.

Question 2

Can I customize how the AI responds to guests?

Accepted Answer

Absolutely! You have full control over the AI's communication style, including tone, response length, and language preferences. You can also set custom policies for each property, defining specific instructions for check-in, amenities, house rules, and more. The AI learns from your past conversations to match your personal communication style.

Question 3

What happens if the AI can't answer a guest's question?

Accepted Answer

When the AI encounters a question it's not confident about, it will flag the conversation for your review rather than providing an uncertain response. You'll receive a notification and can choose to respond manually or add the missing information to your policies so the AI can handle similar questions in the future.

Question 4

Can I pause or stop the AI at any time?

Accepted Answer

Yes! You have complete control over the AI. You can pause automation for specific properties, individual conversations, or your entire account with a single click. You can also take over any conversation manually at any time, and the AI will step back immediately.

Question 5

How long does it take to set up primehost.ai?

Accepted Answer

Most users are up and running within 15-30 minutes. The initial PMS connection takes just a few clicks, and the AI immediately starts learning from your existing property data and past conversations. For optimal performance, we recommend spending some time customizing your policies during the first week.

Question 6

Is my data secure with primehost.ai?

Accepted Answer

Security is our top priority. All data is encrypted in transit and at rest using industry-standard protocols. We never share your data with third parties, and our systems comply with GDPR and other privacy regulations.

Question 7

Does the AI work with multiple languages?

Accepted Answer

Yes! PrimeHost.ai supports automatic language detection, ensuring your international guests receive the same high-quality service as local ones.

Question 8

Can I use primehost.ai if I only have a few properties?

Accepted Answer

Absolutely! primehost.ai is designed to scale with your business, whether you have 1 property or 100+. Our flexible pricing ensures you only pay for what you use, making it accessible for hosts of all sizes. Many of our users started with just a few properties and grew their portfolio with our help.

Frequently Asked Questions